Participate in the Annual Medicare Contractor Provider Satisfaction Survey

Make Your Voice Heard!

The Centers for Medicare & Medicaid Services (CMS) has begun distributing its annual Medicare Contractor Provider Satisfaction Survey (MCPSS) to a new sample of Medicare providers.

The survey is designed to garner quantifiable data on provider satisfaction levels with key services performed by the Medicare fee-for-service contractors (FFS) who process and pay more than $280 billion in Medicare claims each year. Specifically, the survey will be used by CMS as an additional measure to evaluate performance of Medicare Administrative Contractors (MACs) and support process improvement efforts.

CMS will contact approximately 35,000 randomly selected providers, including physicians and other health care practitioners, suppliers and institutional facilities that serve Medicare beneficiaries across the country. Providers selected to participate in the survey will be notified by February 2008. The survey is designed so that it can be completed in about 15 minutes and providers can submit their responses online, by mail, fax or telephone.

While 2007 results were quantitatively similar to the previous year, the findings did reveal a shift in the key driver of satisfaction from claims processing to provider inquiries. Contractors were individually provided analysis of results to assist and support process improvement.

Feedback captured through MCPSS is important and CMS urges those who are selected to participate to complete and return the survey upon receipt. CMS plans to make the survey results available in July 2008. The full survey results and further information about the MCPSS are available at www.cms.hhs.gov/MCPSS .


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